The DevCon Team Stands Ready
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SALESFORCE RANK: Triple Star Ranger

HOW DID YOU GET YOUR START WITH SALESFORCE: Funny story — I actually chose my career path after watching the movie The Net with Sandra Bullock. She played a computer programmer who analyzed and troubleshooted programs from home, and I thought, ‘That’s exactly what I want to do!’ At the time, I was drawn to the flexibility, but it turned out to be fate because I discovered a real passion for technology.

I went on to earn a Bachelor of Science in Computer Information Systems and later an MBA with a concentration in Information Systems Management. While working on my bachelor’s degree, I got hands-on experience in Tier I Tech Support for one of the largest wireless carriers, best known for its Push-to-Talk walkie-talkie service. 

SPECIALTIES: My expertise centers around Salesforce Sales Cloud and Service Cloud, with a strong ability to analyze business requirements and translate them into effective Salesforce solutions. I have strong skills in training and teaching end users and teams, ensuring the successful adoption of Salesforce tools. In addition, I enjoy problem-solving — whether it’s troubleshooting issues, streamlining processes, or finding innovative ways to optimize workflows — to help organizations maximize the value of their Salesforce investment.

EDUCATION: Bachelor of Science in Computer Information Systems
Master of Business Administration with a concentration in Information Systems Management

PREVIOUS POSITIONS: Technical Support Representative, Dispatcher in Field Services, Client Service Manager, Business Operations Manager, IT Support Analyst, Senior Business Analyst

CERTIFICATIONS: Salesforce Certified Agentforce Specialist, Salesforce Certified AI Associate, Salesforce Certified Platform Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Service Cloud Consultant, Salesforce Certified Sales Cloud Consultant, Certified Scrum Product Owner (CSPO)

INSPIRATIONAL QUOTE: One of my favorite quotes is  “Life's most persistent and urgent question is, What are you doing for others?” - Martin Luther King Jr. 

INDUSTRIES WORKED: I’ve held a variety of positions across IT, business operations, and client services, which has given me a broad perspective on business and technology. I started as a Technical Support Representative in Telecommunications, then worked as a Dispatcher in Field Service, followed by a Client Services Manager role in Hospitality. I then transitioned into Business Operations Manager and IT Support Analyst roles, supporting application solutions for business users. Most recently, I’ve served as a Senior Business Analyst on Salesforce implementation projects, focusing on gathering requirements, designing solutions, and ensuring successful adoption.

WHY DEVCON PARTNERS IS RIGHT FOR YOU: I joined Development Consulting Partners because I wanted a Salesforce role that would allow me to continuously learn and grow. At DCP, I’ve had the opportunity to work on projects that use solutions I hadn’t previously worked with, which has helped me expand my skill set across different Salesforce clouds. I also value the flexibility here — being able to contribute to a variety of projects while managing how and when I work. Finally, the emphasis on work-life balance at DCP makes it a place where I can challenge myself professionally while still maintaining balance personally

GOALS:  At this point in my career, I want to continue to deepen my expertise in Salesforce architect to work towards an architect-level role and build the project experience and certifications that will lead me on this path.  Also, I want to broaden my experience across different Salesforce cloud solutions and mentor and teach junior-level administrators/consultants.  

HOME: Home today is in the Metro Atlanta area for the past 25 years 

My Definition of Partnership: A perfect partnership is one where there’s mutual trust, clear communication, and a shared commitment to success. Both sides collaborate openly, leverage each other’s expertise, and work toward achieving meaningful results together.